Privacy and your details

What we ask for

The enquiry form asks for a name, a phone number, an email address and the suburb or postcode the container is going to, plus whatever you choose to tell us about the job and the site. That is what it takes to price a container properly rather than guess at it. We also record which page the enquiry came from, and where the browser tells us, the search or advertisement that brought you to the site.

What it gets used for

Quoting the job, ringing or emailing you about it, booking the delivery, and keeping a record of the sale or the hire afterwards. If you tell us to stop contacting you, that is the end of it — no unsubscribe maze, just tell whoever you are dealing with.

Who else sees it

The yard the container is coming out of and the transport operator carrying it, because they need an address and a contact number to do the job at all. It also sits in the email and customer-record software we run the business on. Nobody buys it from us, because none of it is for sale, and it is not passed to anyone for their own advertising.

How long it is kept

Live enquiries stay while they are live and for a while after, because container jobs have a habit of coming back around months later. Completed sales and hires are held for as long as tax and business-record obligations require them to be.

Seeing it, correcting it, deleting it

Ring 1300 467 776 or email sales@koalacontainers.com.au and ask. You will be told what is on file against your name, anything wrong gets fixed, and anything we are not obliged to keep gets deleted.

Cookies and advertising measurement

We advertise on Google, Facebook and Instagram. Google's advertising tag measures enquiry submissions, phone-number taps and email-link taps. The Meta Pixel measures page visits and confirmed new enquiry submissions so we can understand and improve our Facebook and Instagram advertising. These services can receive page URLs, browser and device information, IP addresses and cookie or advertising identifiers, and may associate this activity with your account on their services. A phone-number tap is not proof of a completed call.

We do not send the contents of the enquiry form, your name, phone number, email address, message, delivery address or financial information as advertising-event parameters. Automatic contact matching and automatic event collection are disabled for Meta; Google's enhanced conversions remain disabled. Your enquiry details go to our business systems and the service providers described above.

We also keep campaign labels and an advertising click identifier, when supplied, in this browser tab for up to 30 minutes so an enquiry retains its source as you browse. This storage contains no enquiry details and is sent to our enquiry system with your form. The Meta Pixel does not load when your browser sends Global Privacy Control or Do Not Track. Browser tracking protection and content blockers can also limit advertising measurement; blocking cookies alone may not prevent all network requests. Your browser's privacy settings do not prevent you from using our enquiry form or contacting us. For more information, see Meta's Privacy Policy and Google's advertising information.

Keeping it safe

Enquiries travel to us over an encrypted connection and are stored in access-controlled systems. No arrangement is perfect, and if something ever went wrong with information we hold, the people affected would hear it from us.

If you are unhappy about any of this

Say so on the phone first — we are a small enough outfit that the person answering can usually deal with it there and then. If that does not resolve it, the Office of the Australian Information Commissioner takes privacy complaints.